Job title: Customer service
Job description: To provide advanced technical support regarding Citibank's various Remote Service Websites featured through Citibank Online, CitiBusiness Online, Cash Management and Smith Barney On line.
Position requires 90- 95% servicing clients by telephone in a professional and courteous fashion. Responsibilities include but not limited to servicing inbound calls/messages from Citigroup's various website clients regarding website navigation, educating on products or features of website, resolving connectivity problems, open, monitor and escalate website/client issues through our trouble ticket system.
The position requires advance understanding of computer troubleshooting for both a PC and Macintosh computer focusing on browser/security support, ISP connectivity, software support (Quicken) and various other Citibank productions (Citi Mobile). Requires the ability to learn multiple websites, various products/ features, and software applications. Shift is Evening and may require working one weekend day. Shift differential may apply
Required skills: Excellent Oral and Written Communication
Strong Knowledge of computer troubleshooting using Macintosh and Windows based computers.
Excellent Organizational skills
Strong knowledge of Internet
Excellent Analytical Skills
Previous Customer Service experience in Technical Support
Strong understanding of Remote Services Website and products
Education: High School
About the employer: Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com.
Source: Customer service job ad listing at JobOutlets.com
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